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- You must accept and agree to “Handling of Personal Information” before submitting your inquiry.
- If you live in Mainland China, you must accept and agree to “Notice regarding the Handling of Personal Information (for residents of Mainland China)” before submitting your inquiry.
- DIC Group collects IP addresses and browsing records of users visiting our website. In order to provide business, product and support information to our customers, as well as for other purposes described in “Handling of Personal Information”, DIC Group may utilize this information to offer products and services information (including via email) to our customers.
- In order to respond to your inquiry, we may reply directly to you from DIC Group in Japan or from an overseas entity in the DIC Group that handles related products.
- DIC Group will respond to your inquiry on business days and during business hours, excluding Saturdays, Sundays, holidays, and during the New Year's holiday period. Depending on the details of your inquiry, it may take a few days to respond or we may not be able to respond to the entirety of your inquiry.
- Please refrain from using or transferring our response or any portion thereof other than as expressly agreed to by DIC Group.
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